Telehealth FAQs
Everything you need to know about accessing Spanish healthcare as an international patient
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Getting Started
Everything you need to know to begin your healthcare journey with us
What is Vesiacare and how does it work?
Vesiacare is a premium telemedicine platform that connects international patients with qualified Spanish healthcare professionals. Our service allows you to access Spain's world-class healthcare system from anywhere in the world through secure video consultations, receive expert medical advice, and get prescriptions when appropriate.
Who can use Vesiacare services?
Our services are designed for international patients, particularly those from the US, UK, and other countries who want to access Spanish healthcare. You can use our services if you are:
- A tourist or visitor in Spain needing medical assistance
- An expat living in Spain or considering relocation
- Someone seeking a second medical opinion from Spanish specialists
- A patient interested in Spanish medical expertise for specific conditions
- Anyone looking for cost-effective, high-quality healthcare services
How do I book my first consultation?
Booking your first consultation is simple and can be completed in just a few steps:
- Visit our booking page and select your preferred consultation type
- Choose an available time slot that works for your schedule
- Complete your medical history and provide relevant health information
- Make your payment securely through our platform
- Receive confirmation with your consultation details and access link
What languages are supported?
Our primary consultation language is English, and many of our Spanish healthcare professionals are fluent in English. We also offer Spanish-language consultations for patients who prefer to communicate in Spanish. For other languages, we can arrange interpretation services with advance notice.
Consultations
Learn about our consultation process and what to expect
What types of consultations do you offer?
We offer several types of consultations to meet different healthcare needs:
- General Medical Consultations: For routine healthcare needs and general health concerns
- Specialist Consultations: Access to cardiologists, dermatologists, endocrinologists, and other specialists
- Urgent Care: Immediate medical attention for non-emergency health issues
- Travel Health Services: Pre-travel consultations and health certifications
- Second Opinion Services: Expert review of diagnoses and treatment plans
How long is a typical consultation?
Consultation duration varies by type: General consultations typically last 30 minutes, specialist consultations are 45 minutes, and urgent care consultations can vary from 15-30 minutes depending on the complexity of your case. We ensure adequate time for thorough assessment and answering all your questions.
What should I prepare for my consultation?
To make the most of your consultation, please prepare:
- A list of your current medications and dosages
- Your medical history and any recent test results
- A detailed description of your symptoms or health concerns
- Questions you want to ask the healthcare professional
- A stable internet connection and quiet, private space
- Valid identification for verification purposes
Can I get a prescription during my consultation?
Yes, our Spanish healthcare professionals can provide prescriptions when medically appropriate. However, prescription availability may depend on your location and local regulations. We'll provide detailed information about how to fill your prescription in your country and can coordinate with local pharmacies when possible.
What if I need to reschedule or cancel my appointment?
We understand that schedules can change. You can reschedule or cancel your appointment up to 24 hours before your scheduled time without any penalty. Cancellations with less than 24 hours notice may be subject to a cancellation fee. Emergency rescheduling will be considered on a case-by-case basis.
Pricing & Payment
Transparent pricing and flexible payment options
How much do consultations cost?
Our platform uses a competitive bidding system to ensure you get the best value:
How it works:
- You submit your consultation request with your symptoms and needs
- Qualified doctors review your request and submit competitive bids
- You choose the doctor and price that works best for you
- Complete your consultation with your selected healthcare provider
Typical consultation fees range from €20 to €50, depending on:
- Doctor's specialization and experience
- Complexity of your medical concern
- Consultation duration needed
- Urgency of your request
All consultations include medical assessment, professional recommendations, and a detailed medical report. You only pay after selecting your preferred doctor's bid.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All payments are processed securely through our encrypted payment system. We also offer payment plans for certain services with advance arrangement.
Do you accept insurance?
While we don't directly bill insurance companies, we provide detailed receipts and medical reports that many international insurance plans will accept for reimbursement. We recommend checking with your insurance provider about coverage for telemedicine services and international healthcare consultations.
Are there any hidden fees?
No, we believe in complete transparency. The price you see is the price you pay. There are no hidden fees, setup costs, or subscription requirements. The only additional costs might be for prescription medications (filled at your local pharmacy) or if you choose to add extra services like interpretation or expedited reports.
Prescriptions & Medications
Understanding medication access and prescription processes
Can Spanish doctors prescribe medications for international patients?
Spanish healthcare professionals can provide prescription recommendations and medical reports that can be used to obtain medications. However, the ability to fill prescriptions depends on your local pharmacy regulations and international prescription recognition laws. We work with patients to find the best solutions for accessing prescribed medications in their home countries.
How do I fill a prescription from a Spanish doctor in my home country?
The process varies by country, but generally involves:
- Receiving a detailed medical report and prescription from our Spanish doctor
- Consulting with a local doctor who can validate the prescription
- Using our medical report to support the prescription request
- Working with your local pharmacy to access the medication
We provide detailed guidance and support throughout this process.
What about controlled substances or special medications?
Controlled substances and certain medications have strict international regulations. Our healthcare professionals will clearly explain what can be prescribed and help you understand the process for accessing these medications legally in your home country. In some cases, we may recommend coordinating with your local healthcare provider for continuity of care.
Can you help with medication management?
Yes, our healthcare professionals can review your current medications, check for interactions, suggest optimizations, and provide ongoing medication management advice. This is particularly valuable for patients with chronic conditions or those taking multiple medications.
Privacy & Security
Your health information is protected with the highest security standards
How do you protect my personal health information?
We take your privacy extremely seriously. Our platform is fully GDPR compliant and uses bank-level encryption for all data transmission and storage. All consultations are conducted through secure, encrypted video connections, and your medical records are stored in secure, European-based servers with strict access controls.
Is my consultation private and confidential?
Absolutely. All consultations are completely private and confidential. Our healthcare professionals are bound by strict medical confidentiality requirements, and we never share your personal health information without your explicit consent. Consultations are not recorded unless you specifically request it and provide written consent.
What data do you collect and why?
We only collect information necessary to provide quality healthcare services:
- Basic demographic information for patient identification
- Medical history relevant to your health concerns
- Contact information for appointment scheduling and follow-up
- Payment information for billing purposes (processed securely)
- Consultation notes for medical record keeping
Can I request deletion of my data?
Yes, under GDPR regulations, you have the right to request deletion of your personal data, subject to certain medical record retention requirements. We maintain medical records for the legally required period for patient safety and continuity of care, but you can request deletion of other personal information at any time.
Technical Requirements
Ensuring you have everything needed for a smooth consultation
What technical equipment do I need?
You'll need basic equipment for video consultations:
- A computer, tablet, or smartphone with camera and microphone
- Stable internet connection (minimum 1 Mbps upload/download)
- Modern web browser (Chrome, Firefox, Safari, or Edge)
- Quiet, private space for your consultation
- Good lighting so the doctor can see you clearly
Do I need to download any software?
No downloads are required. Our telemedicine platform runs entirely in your web browser for maximum security and convenience. You'll receive a secure link before your consultation that will take you directly to the virtual consultation room.
What if I have technical problems during my consultation?
We provide 24/7 technical support during consultation hours. If you experience technical difficulties, you can contact our support team immediately through live chat or phone. We'll work quickly to resolve issues and ensure your consultation can proceed smoothly, or reschedule if needed without additional cost.
Can I use my mobile phone for consultations?
Yes, our platform is fully mobile-optimized and works well on smartphones and tablets. However, we recommend using a device with a larger screen when possible for the best consultation experience, especially if you need to share documents or medical images with your healthcare provider.
Still Have Questions?
Our support team is here to help you with any additional questions about our telemedicine services.